Tuesday, December 05, 2006
This year I want....
Dear CEO of my Mobile Network,
It has been a great year and I have bene a very good boy. I have stayed loyal to you and when I did upgrade my handset I did so direct rather than accept the wonderful offers from the Upgrade Centre.
So can I ask for just a few things at this time of year?
Firstly I will like you to spend some of your budget on improving the network coverage for you 3G service. I am starting to get upset by the fact that those around me with the same handset get a better signal on their network when I have no coverage. What is the solution? Could it be that you share basestations in order to overcome planning permission issues. I would be happy to place a pico cell on to my broadband connection at home if that means that my phone works at home and if others want to take advantage for the improved coverage that's fine by me!
Next can I ask that you look at Customer Service within your business, the fact that when I have had to call I end up having to send your EA an email in order to get something makes me think that you are more interested in dumb customers than high spending individuals. When I joined your network you had a reputation for excellent customer service but over the last few years you seem to have given up. Perhaps it is time to once engage engage with those of us that have taken out a contract with you. I am sure that the money invested in changing a few process will pay dividends when it comes to ARPU and if we the customer are spending more you will not have to engage in a cost cutting program.
Finally can you stop trying to control my content when it comes to mobile data? Standing in one of your stores a few months ago the hip geek said that he would install Opera Mini on my device so that I could use my handset just as I do my laptop. I use another software add on so that I can once again send the high quality pictures on my phone to my blog; something that SE thought I would do as I have a 3G handset but you decided to remove when you customised the OS.
What chance that my wishes will come true?
Well lets just say that as I am fat enough to play Santa and in a few more years all the hair on my head will be Grey and so I know the truth about how my three girls get all they ask for on Christmas day.